Support
Alliage support is at your service to answer all your questions and to provide guidance and assistance during your data journey.
Expert team
Big data experts are available for the resolution of critical incidents and to provide guidance on how to use the platform. The team is composed of TDP core contributors.
Dedicated account manager
A main technical contact ensures a good understanding of the client’s needs and constraints, the conduct and monitoring of actions, and the management of escalations in compliance with deadlines, documents and contractual commitments.
Build, test and patch
Security and feature patches are guaranteed to respect the proper execution of the unit and integration tests of the TDP components in compliance with respect to the official and customer’s versions.
24/7
The support team provides a 24/7 presence. Uses your preferred communication channels from our web-based help desk and by phone.
